Shipping Policy

1. Digital Products

Ebooks, guides, courses, and other digital products are delivered electronically immediately after successful payment. No physical shipment applies and no shipping fees are charged.

You will receive an email with your download link or access details within a few minutes of purchase. If you do not receive it, check your spam or junk folder first. If the email has not arrived after 30 minutes, contact us at support@fulkrum.health and we will resend it.

2. Community Membership

Community membership is delivered digitally on the Circle platform. There is no physical shipment. Access details are sent to the email address used at purchase, normally within a few minutes.

3. Physical Products: Where We Ship

We are rolling out our physical product range region by region to ensure reliable supply and consistent service quality.

3.1 Current Shipping Regions

• Malaysia and Singapore: from June 2026.
• European Union, United Kingdom, European Economic Area, Switzerland: from August 2026.
• United States: coming soon. No committed date.
• Other countries: additional markets will be added as our logistics network expands. Availability is confirmed at checkout.

If your country is not listed at checkout, we are not yet able to deliver to that destination. Join our newsletter to be notified when new markets open.

3.2 Restricted Destinations

We do not ship to PO boxes, military addresses (APO/FPO), or freight forwarders. Orders placed to such addresses may be cancelled and refunded.

We may decline to ship to specific addresses, regions, or countries at our discretion, including where local regulations, sanctions, or carrier limitations prevent reliable delivery.

4. Order Processing

Orders are processed Monday to Friday, excluding public holidays at the relevant fulfillment center.

• Orders placed before 12:00 local time at the fulfillment center: dispatched the same or next business day, depending on the warehouse.
• Orders placed after 12:00 local time, on weekends, or on public holidays: processed on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

During peak periods (for example late November and December, or high-volume product launches), processing times may be longer. We will communicate any expected delays in advance where possible.

5. Estimated Delivery Times

Delivery times are estimates from the date of dispatch, not from the date of order. They are not guaranteed.

5.1 Malaysia and Singapore (fulfilled from Malaysia)

Standard delivery: 1 to 3 business days for most addresses.

5.2 United Kingdom (fulfilled from Bedford, UK)

• Standard delivery within the UK: 2 to 5 business days.
• Northern Ireland: 2 to 5 business days.

5.3 European Union and EEA (fulfilled from Plzen, Czech Republic)

• Standard delivery within the EU and EEA: 3 to 7 business days, depending on destination country.
• Switzerland and other non-EU European destinations: 5 to 10 business days, subject to customs clearance.

5.4 Other Destinations

For countries served outside our primary fulfillment regions, estimated delivery times are shown at checkout.

5.5 Delays

Delivery may be delayed by customs clearance, weather, carrier disruption, public holidays, or other factors outside our control. Delays of this kind do not entitle you to a refund of the product price, but if your parcel is significantly delayed, contact us and we will investigate.

6. Shipping Costs

Standard shipping costs are calculated at checkout based on your delivery address and the size or weight of your order. The exact cost is shown before you complete payment.

Where standard shipping is included in the product price, this is clearly stated on the product page.

Expedited shipping options, where available, are shown at checkout for an additional fee.

7. Carriers

We work with established regional carrier partners to deliver your order. The specific carrier used depends on your destination and the dimensions of your shipment. Once your order is dispatched, the carrier name and tracking number are included in your shipping confirmation email.

Our regional carrier partners include:

• Malaysia and Singapore: NinjaVan and other regional carriers.
• United Kingdom: Royal Mail, EVRi, and Parcel Force.
• European Union and EEA: GLS, FedEx International Connect, and DHL Express.

Carriers may change from time to time as we optimize our logistics network. The carrier shown in your shipping confirmation is the one delivering your specific order.

8. Duties, Taxes, and Customs

Orders are shipped Delivered Duty Paid (DDP) where possible. This means applicable customs duties, import VAT, and taxes are calculated and collected at checkout, and you will not be charged additional fees on delivery.

For orders shipped to destinations where DDP is not available, any customs duties, import VAT, or local taxes due on import are the responsibility of the recipient and are payable to the carrier or local customs authority on or before delivery. We will note this clearly at checkout where applicable.

Fulkrum Health LLC acts as Importer of Record for shipments cleared through our EU and UK customs registrations. For shipments to other destinations, the recipient may be the importer of record.

If you refuse a delivery because of unexpected import charges, the parcel may be returned to us. In that case, return shipping costs, original outbound shipping costs, and any restocking fees may be deducted from any refund issued.

9. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your parcel. Tracking information typically becomes active within 24 hours of dispatch.

If you have not received a shipping confirmation within 5 business days of placing your order, contact us at support@fulkrum.health.

10. Delivery and Risk of Loss

Risk of loss and damage to physical products passes to you upon delivery to the address you provided at checkout. "Delivery" means either receipt by you or someone at your address, signature on delivery where required, or a confirmed delivery scan or photograph from the carrier where signature is not required.

If you have a safe place or neighbor delivery preference set with the carrier, that delivery counts as completed delivery.

11. Address Accuracy and Address Changes

You are responsible for providing a complete and accurate shipping address at checkout. We rely on the address you enter, including the recipient name, building or unit number, street, city, postal code, country, and any access instructions.

We can attempt to update your shipping address only if the order has not yet been fulfilled. Once an order has been packed and handed to the carrier, we cannot change the destination address. Contact us at support@fulkrum.health as soon as possible if you need to correct your address.

If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, or because the customer refused delivery for reasons other than damage or defect, the customer is responsible for the cost of re-delivery and any additional carrier or handling fees.

12. Failed Delivery and Parcels Returned to Sender

Carriers typically make one to three delivery attempts depending on the region and service level. If delivery fails and the parcel is held for collection, it is your responsibility to collect it within the carrier's holding period (commonly 7 to 14 days).

If a parcel is returned to us as undeliverable because:

• The address provided was incorrect or incomplete.
• The recipient was unavailable and did not collect the parcel within the carrier holding period.
• The recipient refused delivery for reasons other than damage or defect.

You are responsible for the cost of re-delivery. If you choose not to have the parcel re-delivered, we will issue a refund for the product price only, less the original outbound shipping costs and any return-to-sender charges levied by the carrier.

Where a parcel is returned to us through no fault of the customer (carrier error, delivery to wrong address, damage in transit), we will arrange re-delivery at no additional cost.

13. Lost or Missing Parcels

A parcel is considered lost if it has not been delivered or scanned by the carrier within:

• 10 business days from dispatch for domestic shipments (within Malaysia or Singapore, within the UK, within the country of dispatch in the EU).
• 20 business days from dispatch for international shipments (cross-EU, outside the EU and UK, or any other international route).

If your tracking shows no movement or no delivery within these timeframes, contact us at support@fulkrum.health with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund at your choice.

Please contact us promptly. Carrier investigations have time limits and a delayed claim may not be recoverable.

14. Damaged or Incorrect Items

If your order arrives damaged or you have received the wrong item:

• Take clear photographs of the parcel, the packaging, and the item showing the damage or error.
• Contact us at support@fulkrum.health within 7 days of delivery with your order number and the photographs.

We will arrange a replacement or refund at no additional cost, including covering return shipping where required. See our Return and Refund Policy for full details on damaged products and warranty claims.

15. Backorders and Stock Availability

Where a product is temporarily out of stock, this is shown on the product page. If a product becomes unavailable after your order is placed, we will contact you to offer a backorder, a substitute, or a refund.

16. Subscription Products

Community membership and other subscription-based services do not involve physical shipment. Access is delivered digitally and renews automatically until cancelled. See our Terms and Conditions and Return and Refund Policy for full details on subscription billing, cancellation, and refunds.

17. Contact

For all shipping and delivery enquiries:

Fulkrum Health LLC

30 N Gould St, Ste R, Sheridan, WY 82801, United States

Email: support@fulkrum.health

We aim to respond to all shipping enquiries within 5 business days.